Amazon Business Online Ordering FAQ

Below are some common questions about the online ordering integration between QuoteWerks and Amazon Business.

Q: How will I know if the order placed via QuoteWerks was accepted by Amazon Business?

•You will receive an email confirmation from Amazon Business to the email address you entered into the Amazon Business setup in QuoteWerks. This may take up to 60 minutes to receive. You can also log into your Amazon Business account in your browser and hover over your Account on the top right and click on “Business Analytics.” In the Amazon Business Analytics, select Orders under Reports. You will be able to see all orders placed in the selected time period and also filter by PO number. This is the same PO number that you used in QuoteWerks when submitting the Order to Amazon Business.

Q: Amazon Business sent an email saying “Items will not be shipped” and also contained the following text “Your order was canceled because your group changed from shared to individual payment after the order was placed and we don’t have a payment method for you on file. Enter a valid payment method in Your Account and try again, or talk to your admin.”

•This typically happens when your Group / Account configured in Amazon Business is configured to use Individual Payment Methods. Change your Account to use Shared Payment methods. See Steps 3 through 6 above.

Q: I placed an Order with Amazon Business via QuoteWerks and did not receive an email confirmation from Amazon Business and do not see a record of the order on the Website. What do I do?

•Make sure that your Amazon Business Account or Group is set to “Shared payment Methods and Addresses”, Ensure that the user that created the Punchout Credentials on the Amazon Business Website has the “Punchout User” Role (Members -> People -> Edit User), and confirm the Credentials and URL entered into QuoteWerks match Amazon Business. If those all have been verified, please contact QuoteWerks Technical Support.