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QuoteWerks Knowledgebase Topic (Article ID 6976)

Outlook - utilizing Exchange public shares in Outlook 2010

This information applies to :

Article ID
6976

Created/Updated
March 21, 2024

Category

Are you using the most current release of QuoteWerks?
Version 24.0 Build 4
As of QuoteWerks Version 4.6 Build 3.06 -- Exchange Public folders using Outlook 2010 as part of the Outlook Integration of QuoteWerks is now supported. In Outlook 2010 the public share folder pathing has changed to include the user's email address as specified in Active directory.

Ex: \Public Folders - user@domain.com\All Public Folders

How this email address is specified in Active Directory must be consistent for all users that plan on integrating with QuoteWerks. For example some organizations have this simply implemented as just the username, while others have it configured as the full email address, while others have it implemented as lastname, firstname. (For more information on configuring this in Active Directory see the "Active Directory Configuration" section below).

QuoteWerks supports both the 'username' and 'full email address' implementations via a pair of respective macros: <> <>

When specifying a Public Contacts, Journal or Calendar folder via the folder browser the result will look similar to:

\Public Folders - user@domain.com\All Public Folders\test


To make this work for all QuoteWerks users replace user@domain.com as shown:

\Public Folders - <>\All Public Folders\test


You can also implement as follows for the username instead:

\Public Folders - <>\All Public Folders\test

NOTE: It may be easier to use the browse function to find the shared contacts file, then select it, then in the resulting string replace the user's email address with the <> macro to make it work. For example for one user I drilled down and his path was:

\Public Folders - bhayes@hisdomain.com\All Public Folders\Quotewerks Contacts\QW Shared Contacts

I replaced the email portion to look like:

\Public Folders - <>\All Public Folders\Quotewerks Contacts\QW Shared Contacts

And that worked.


**These macros are only compatible with the 32-bit version of Outlook. The macros will not function in the 64-bit version; if utilizing the 64-bit version, Outlook will need to be reinstalled as 32-bit.

**NOTE**Had a customer using Outlook 2013 32-bit with public folders and we were not able to connect until we went into MS Outlook, clicked on File or Home then went down to Trust Center, and clicked advanced settings. Here we need to move the radio dial down to Never Warn. Once we did this everything started working.


ACTIVE DIRECTORY CONFIGURATION

=======================================

In Outlook 2010, The display of the Public folder pathing is dependant on the Email address attribute of the user's Active Directory object:

1) Open "Active Directory Users and Computers"

2) Select a user

3) In General tab, under "E-mail" section, make sure that the value is set to user@mydomain.com.



End User Note; Having a secondary MAPI EMAIL account associated with a Users Exchange account will cause the Macros <> and <> to not work and will cause a Failure when trying to connect to Public folders. Also, the end user may get an error if MAPI is not enabled at all. The Exchange Admin will have to go into the Exchange User's settings and enable MAPI; https://technet.microsoft.com/en-us/library/Bb124497(v=EXCHG.150).aspx

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