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QuoteWerks Knowledgebase Topic (Article ID 6792)

File Not Found error

This information applies to :

Article ID
6792

Created/Updated
August 5, 2009

Category

Are you using the most current release of QuoteWerks?
Version 24.0 Build 4
Issue:

When user attempts to login to QuoteWerks, they receive the error:

2147221203
File Not Found

There are no other details on the error message.

Cause:

Files are locked open on the server; specifically, the issue has been encountered when the spellus.lex and the .dic files were locked open. This typically only happens when a user is logged in to QuoteWerks and the network (or their access to the network) crashes.

Solution:

Log everyone out of QuoteWerks and then while logged in to the server, go to Control Panel -> Administrative Tools -> Computer Management, expand Shared Folders and then click on Open Files. Disconnect any QuoteWerks files that remain open on the left side of the window; once all of them are disconnected, try logging in to QuoteWerks again, the issue should be resolved.

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