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QuoteWerks Knowledgebase Topic (Article ID 6704)

Required Items causes QuoteWerks to lock

This information applies to :

Article ID
6704

Created/Updated
December 29, 2008

Category

Are you using the most current release of QuoteWerks?
Version 24.0 Build 4
Issue:

When user attempts to add an item with an associated required item, QuoteWerks hangs/locks.

Cause:

The item and its required item are also reverse associated. So Item A has Item B as a required item, but Item B also has Item A as a required item, causing QuoteWerks to get stuck in a loop.

Solution:

Determine which of the items should be the main item and which is the required item, then remove the other association.

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