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QuoteWerks Knowledgebase Topic (Article ID 6087)

Goldmine Integration Error - Invalid Datastream iHandle

This information applies to :

Article ID
6087

Created/Updated
June 16, 2005

Category
GoldMine

Are you using the most current release of QuoteWerks?
Version 24.0 Build 4
Issue:
When converting a document to an order and using GoldMine you receive an error message similiar to:

"Invalid Datastream iHandle was returned in SeekCompletedSaleRecordUsingDataStream()
Details:
[DataStream("query","SELECT RECID,REF,ACTVCODE,RESULTCODE,LOPRECID,NOTES FROM CONTHIST WHERE RECTYPE= 'S' AND REF LIKE 'Document #(Document Number) - Test%' AND ACCOUNTNO='(QuoteWerks Account #),Nat''','''',"[]","[]")]

Cause:
The DDE communication between QuoteWerks and Goldmine is timing out and returning the message.


Solution:
Change the DDE Timeout setting in QuoteWerks to a longer wait:
1. Click Tools > Options.
2. Select the Misc. tab.
3. Change the DDE timeout value from 300 (default) to 1000.
4. Log out of QuoteWerks and log back in for the settings to take effect.

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