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QuoteWerks Knowledgebase Topic (Article ID 5158)

ACT! - Datalink Setup - DDE field name issues

This information applies to :

Article ID
5158

Created/Updated
March 9, 2012

Category
ACT

Are you using the most current release of QuoteWerks?
Version 24.0 Build 4
Cause:
QuoteWerks cannot retrieve ACT custom fields that have a space included in their name or some fields that have been renamed.

Solution:
1. Remove spaces from the ACT! field name.
2. If you rename a user field like User_5 in ACT to another name, you will still need to use the field name User_5 in order to have QuoteWerks be able to retrieve the information from that field.

Notes:
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For example the ACT! field "2nd Contact" is referred to as Asst_1 when using DDE. nother example is the ACT! field "3rd Contact" is referred to as "Asst_2" when using DDE.
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There is a product that will display the original field names:
Real Name -- Original Field names
http://www.cicorp.com/software/

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