Customizing Product Fields
Each product definition has many custom fields which can be customized by holding down the CTRL key and double-clicking on a label to rename it. See Setting Up Native Products and Services for more details.
Customizing Contact Fields
If you are using the built-in QuoteWerks contact database, you can customize all the field labels for contact fields by holding down the CTRL key and double-clicking on a label to rename it. See QuoteWerks Contact Database for more details.