QuoteWerks Help > CHAPTER 17: QuoteValet > Using QuoteValet > QuoteValet Dashboard > QuoteValet Notifications, E-Mails, and SPAM

A problem with receiving QuoteValet notifications can occur. This is caused by the E-mail SPAM software. In this case MailGuard. When mailguard receives the email that quotevalet.com sent using the atlantic.net SMTP server with the reply to email address being the email address of the customer that is receiving the QuoteValet quote like joe@abccompany.com, it looks at the reply to email address and sees that the email domain is abccompany.com. What it does next is an attempt to detect spam. It does a REVERSE DNS lookup querying the abccompany.com mail server records to see if atlantic.net is an authorized sender of emails on its (abccompany.com) behalf. In all cases atlantic.net is, of course, not going to be setup on the abccompany.com SMTP server as an authorized sender of emails on its behalf and with that information, the SPAM software flags the email as SPAM.

Solutions:

a) Modify the SPAM software settings to not check for this if the SMTP server is atlantic.net

b) Look for all emails with a subject starting with "QuoteValet:" and let those all come through.

Discussion:

You might ask "Why don't you just send the emails with a reply to of notify@quotevalet.com?"

This is the reason why we set the reply to email to the customers email address:

When you receive the email from QuoteValet in your email client, your email client will see the customer email address that it is from and will link it to that company’s record in your CRM or Email client. That way you can actually see all emails that have been exchanged with that customer and all notifications of views for that customer listed under that customers CRM/Email client record. We do it this way because of the benefit and clarity of the real world need to associate these emails about the customer with the customer.

If QuoteValet sent the email with a reply to of quotevalet@quotewerks.com then all those emails would be lumped together with all customer notifications into a single generic record.